At FavRoze, we strive to provide fast and reliable delivery to ensure every order arrives in excellent condition. This policy explains the order preparation and delivery process within Riyadh.
Orders are typically prepared within one hour after order confirmation, provided that the delivery time is correctly selected during checkout.
If there is any uncertainty regarding the selected delivery time, the FavRoze team will contact the customer to confirm the schedule before starting preparation.
Preparation time may be longer during peak seasons, holidays, and special occasions due to high demand.
Once the order is prepared, it is handed over to a FavRoze delivery representative.
Delivery time within Riyadh generally ranges between:
2 to 3 hours
depending on location and traffic conditions.
All deliveries are handled by FavRoze couriers to maintain service quality.
The delivery location is determined based on:
If the address is unclear, our team will contact the recipient or sender to confirm the exact location.
If the recipient refuses the gift or does not respond:
The courier will wait for 20 minutes to allow coordination between the sender and recipient.
If no solution is reached, the order will be returned until a new delivery time is arranged.
Additional delivery charges may apply for re-delivery.
If the delivery location is changed after the order is dispatched:
